Computerized Maintenance Management System

The selection and implementation of an electronic work order tracking system is a key component of a successful Maintenance Program. Although there are dozens of CMMS software packages available, the critical modules that are included as part of a basic program include:

Primary Operating Functions:

• Work Orders (tracking, quick reports, labor reports, generate work requests)
• Work Request Forms & Surveys
• Preventive Maintenance (tracking, generate templates for recurring work)
• Materials/ Inventory (master listing, cost data, add/modify, vendor information, issue/ transfer)
• Equipment/ Asset Tracking ( master listing, data on items, location, failure code, condition monitoring)
• Vendors & Purchasing ( create vendor contact lists, RFQ's, PO's, Invoices, and desk top requisitions)
• Project Management ( document control, safety templates, job tracking)
• Resources ( service contracts, contractor lists, tools, labor descriptions and cost information)
• Reporting and Business Analysis ( edit reports, customize reports, evaluation forms, key performance indicators, financial data, import/ export data)
• Dispatching & PDA Communication (send/ receive work orders, track time and material and dispatch to field technicians, real time tracking)

User Inputs:

• Worker information
• requestor/orderer
• vendors
• equipment
• parts & supplies
• checklists (scripts)

Sample Reports:

• summary of open and completed work orders
• billing summary report
• analysis of order cost reports
• analysis of order time reports
• open orders past target date
• future PM work order report
• bar chart report
• work order list report (by requestor, worker, date)
• PM work order list report (by requestor, worker, date)
• Equipment list report
• Worker list report
• Vendor list report
• Checklist procedure list report

Methods to transfer work orders to workers

• computer printout or email
• web-based browser (any PC)
• PDA, Workpad, or pocket PC
• Cell phone

Benefits

• paperless reporting
• manages, logs, monitors work flow continuously
• creates maintenance history
• records T&M for on-site and vendor staff
• records data for performance metrics and KPI's
• captures PM checklist items for specialized equipment
• increases on-site communication
• records work completion dates for periodic inspection
• allows customer interface and satisfaction surveys